Privacy Policy

Providing quality care within your home.

Introduction

At Allander Homecare we are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to contact@allanderhomecare.co.uk  or by writing to Allander Homecare, Campbell House, 126 Drymen Road, Bearsden, Glasgow G61 3RB. Alternatively, you can telephone us on 0141 942 1001.

Who are we?

We are Allander Homecare and we provide care and support to individuals living at home, within our local community.

How do we collect information from you?

We obtain information about you when you contact us about products and services, when we are sub contracted by East Dunbartonshire Council to provide your care or when you use our website. We may also obtain personal information by directly interacting with you, such as:

  • meeting with you in our offices, within your home, at events or elsewhere.
  • receiving your instructions to provide care and support services.
  • filling in forms on our website
  • participating in questionnaires or other social media functions on our website,
  • participating in any survey organised by us, or otherwise providing us with feedback,
  • corresponding with us by phone, email, letters or otherwise.

What type of information is collected from you?

The personal information we collect might include your name, address, health information, next of kin details, email address, IP address, and information regarding what pages are accessed and when.

Data Protection Principles

When processing your information, we must comply with the six enforceable principles of good practice. These provide that your personal information must be:

  • processed lawfully, fairly and in a transparent manner,
  • processed for specified, explicit and legitimate purposes,
  • adequate, relevant and limited to what is necessary,
  • accurate and kept up-to-date,
  • kept for no longer than is necessary, and
  • processed in a manner than ensures appropriate security.

How is your information used?

We may use your information to:

  • compile your care plan and provide appropriate services;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about products, goods and services.
  • process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive communications from us about our services or being able to participate in any feedback, then you have the choice not to do so by letting us know.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

How you can access and update your information

The accuracy of your information is important to us. We’re continually working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: contact@allanderhomecare.co.uk  or by writing to Allander Homecare, Campbell House, 126 Drymen Road, Bearsden, Glasgow G61 3RB. Alternatively, you can telephone us on 0141 942 1001.  You have various legal rights in relation to the information you give us, or which we collect about you, as follows:

  • You have a right to access the information we hold about you free-of-charge, together with various information about why and how we are using your information, to whom we may have disclosed that information, from where we originally obtained the information and for how long we will use your information.
  • You have the right to ask us to rectify any information we hold about you that is inaccurate or incomplete.
  • You have the right to ask us to erase the information we hold about you (the ‘right to be forgotten’). Please note that this right can only be exercised in certain circumstances and, if you ask us to erase your information and we are unable to do so, we will explain why not.
  • You have the right to ask us to stop using your information where: (i) the information we hold about you is inaccurate; (ii) we are unlawfully using your information; (iii) we no longer need to use the information; or (iv) we do not have a legitimate reason to use the information. Please note that we may continue to store your information, or use your information for the purpose of legal proceedings or for protecting the rights of any other person.
  • You have the right to ask us to transmit the information we hold about you to another person or company in a structured, commonly-used and machine-readable format. Please note that this right can only be exercised in certain circumstances and, if you ask us to transmit your information and we are unable to do so, we will explain why not.
  • Where we use/store your information because it is necessary for our legitimate business interests, you have the right to object to us using/storing your information. We will stop using/storing your information unless we can demonstrate why we believe we have a legitimate business interest which is more important than your interests, rights and freedoms.
  • Where we use/store your data because you have given us your specific, informed and unambiguous consent, you have the right to withdraw your consent at any time.
  • You have the right to object to us using/storing your information for direct marketing purposes.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Once we receive your information, we make our best effort to ensure its security on our systems.

Get in touch to discuss your homecare requirements.